Any cancellations or changes to appointments must be made 24hrs or more before the requested appointment time. Failure to do so will result in a charge of the agreed appointment cost.
Any issues regarding faults on any appliance worked on, must be brought to attention within 24hrs of the appointment being completed. Such issues must be raised by email to contact@helloreboot.com.
Our operatives will utilise the closest available parking space to the clean location in order to carry out the work as effectively as possible. The exact amount of any parking charges incurred will be added to the final cost of the clean.
Sufficient lighting and hot running water (or cold water and a kettle) must be provided for our operative at any clean. Failure to provide this will reserve us the right to class the job as a cancellation and a fee for the total price of the work will be incurred.
Payment will be required for any work carried out upon completion. We accept pre-automated payment (when available via the site) or card payment on site. If nobody is present when the work is carried out, pre-payment must be made. We do not accept cash or cheque.
Initial entry of card details is to confirm the date and arrival time slot / window, selected via the website.
Full payment for the clean, at the price offered on the website, will be debited from the card only once the service has been completed and the customer (or persons present at the appointment) confirms with the operative that they are happy for payment to be made. In the event of the customer (or representative of the customer) not being present at the completion of the clean, full payment will be made at the cleaning operative’s discretion.
Any required changes to the date / arrival time window selected, are permitted an unlimited number of times, if requested 24 hours or more, prior to the start time of the arrival window. In the event of the request for change not being submitted to contact@helloreboot.com within the permitted time frame of 24 hours, full payment for the appointment will debited from the card provided. We as a company however will always do our upmost to try and avoid this happening and will accommodate any changes at our discretion, if possible.
Customers (or a representative of the customer) are required to be available and contactable on the telephone number they have provided, for the duration of the allotted 2 hour selected arrival time, to grant access to the cleaning operative, to conduct the service. In the event of access not being available during the requested time, full payment for the appointment will be debited from the card provided. (Please be aware of your tracking link, sent to you the night prior to the appointment, to track your cleaning operative’s exact arrival time.)
In the event of Reboot failing to arrive within the 2 hour arrival window selected, no charge will be made to the card should the customer wish to reschedule the appointment. In the event of a late / early arrival and the service being carried out, full payment for the service will be debited from the card upon completion, as per a standard appointment.
If any changes are required to the items selected to clean, or an item is misdescribed / selected via the website, Reboot reserves the right to allow/disallow any charges for additional work carried out, or items to be removed and remain uncharged. ]
Customers are responsible for entering correct information when filling out the booking form. Should an incorrect address, email address, or telephone number be entered, resulting access not being permissible in the appointment window requested, full payment for the appointment will be debited from the card provided. IF YOU DO NOT RECEIVE A CONFIRMATION AND TRACKING EMAIL (CHECK JUNK FOLDERS) PLEASE CONTACT US ASAP TO CONFIRM WE HAVE RECEIVED THE CORRECT DETAILS
Here at Oven & Hob Limited, protecting your privacy is of the utmost importance to us. We are committed to protecting the privacy of individuals as well as responsible marketing on behalf of our clients. In this privacy statement, when we use the terms “we,” “us,” or “our” we are referring to Oven & Hob Limited.
Oven & Hob Limited is registered in England and Wales (Company number 13190067). Registered office Atlas Chambers, 33 West Street, Brighton, East Sussex, United Kingdom, BN1 2RE
Please read the following carefully to understand our practices regarding your personal data and cookie usage. This privacy policy explains when, why and what data we collect from our visitors, where we use the data and how protect it. By visiting and submitting information via this site you are accepting and consenting to the practices described in this statement.
Information that we collect
Google Analytics
We may collect the following information via Google Analytics when you use the site:
Details of how you used our service, such as your search queries.
Telephone log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
Internet protocol address.
Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
Cookies that may uniquely identify your browser or your Google Account.
Data capture forms
We have a number of contact forms on our site. These are short forms that allow us to contact you regarding a service you have enquired about. We will never contact you for any other reason unless you opted-in to further communications from us.
We usually ask for the following:
Name (so we know what to call you)
Phone number (so we can call you back or SMS you, as requested)
Email address (so we can contact you to update you on your order)
What we do with the information we collect:
Improve our website or services
Marketing
To get in contact with you regarding a service that you have enquired about
We will never sell your data to anyone else and we aim to be completely transparent with you on how we might use your data.
We work with a number of third-party software suppliers that provide us with facilities to store and process data. This third-party software also allows us to complete marketing tasks like email marketing and automations.
We are extremely sensitive with the data that we share with these third parties, which means that your data is always secure and we never share more than is necessary.
We chose our third-party software providers carefully and only work with providers who take privacy and security very seriously.
We will keep the information that you provide for up to 4 years or until requested that we delete it by you (the user) or until we don’t feel necessary to keep. We may use the information to improve our products and services or inform our marketing strategy.
Marketing
If you sign up to receive emails from us through our website, we will use the information you have given us to provide the service(s) and/or information you have requested. We use personal data (such as email addresses) to market and promote our services as well as sharing our blogs and guides. We may occasionally contact our subscribers to help us evaluate and improve the service we have to offer. In every single email we send, we include a clear unsubscribe link so you can opt-out of our email marketing at any time.
Legitimate interests
Under the new General Data Protection Regulations; we have a number of lawful reasons that we can process your personal data, this is called ‘legitimate interests’. When we process your personal data under legitimate interests, we consider and balance any potential impact on you and your rights under any data protection laws. Our legitimate interests do not override your interests and we will not use your personal data for processing where our interests are overridden by the impact on you. For example, if we have an existing relationship with you, we might email you about a promotion or service that you might find interesting or could help to benefit your business. Because we want you to have control over what you might receive from us, you can express the right to not receive these at any time and we always include a clear unsubscribe link in the footer of all emails. If you chose to opt-out, we will add you to a suppression list immediately and you will not receive any further emails from us.
What is a cookie?
A cookie is simply a small text file. It isn’t a program and doesn’t actively do anything on your computer. They help to tailor information and marketing messages that best suit you (based on your browsing history). Cookies do not harm your computer. For detailed information on cookies, and how to manage them, take a look at www.allaboutcookies.org.
Why do we use cookies?
Like most sites, we use cookies for several reasons, the main reasons being:
Analytics & Tracking – we use cookies to understand how the site is being used in order to improve the user experience. User data is anonymous
Remarketing – we use these cookies to show relevant adverts to users who have previously visited our site, as they browse other websites. We also use these cookies to generate profile information in order to allow us to market to people with similar profiles. Remarketing services we use include both Google and Facebook. We recommend that you allow cookies so your experience isn’t hindered, as they allow our site to operate to its potential. However, you can choose to opt-out of receiving our cookies at any time. Do bear in mind that your experience may not be as smooth as some of our functionality depends on them.
Access and accuracy
Any information you provide will be held securely and in accordance with the General Data Protection Regulations. Whilst there are special measurements put in place to keep your personal data secure, please note that it is impossible for us to guarantee that impenetrable security measures are in place.
Here at Oven & Hob Limited, we are committed to ensuring data we hold is accurate. Under the privacy shield you have a right to access, correct or delete your personal information. If your data is inaccurate or you would like it updated, deleted or corrected, please contact us at contact@helloreboot.com
Confidentiality and security
We are aware of the importance of the data we collect from you. In order to prevent unauthorised access or disclosure, we have put technical and operational process in place to ensure your data is kept safe. We only keep your personal information for as long as necessary, for the purposes for which it was collected, to provide you with the services you have enquired about.
Disclosure of your information
We will not share the personal data unless and to the extent that:
We outsource any aspect of our marketing or order process;
We are under a duty to disclose or share that information in order to comply with any legal obligation; or
Such disclosure is necessary to protect the rights, property or safety of our organisation, our customers, or others.
Changes to our privacy statement
We may change this privacy statement at any time, and such changes may take immediate effect. Any changes we may make to this privacy statement in the future will be posted on this page.
Contact: Questions, complaints, comments or requests are all welcomed and should be addressed to:
Email – contact@helloreboot.com
Address – Oven & Hob Limited, Atlas Chambers, 33 West Street, Brighton, East Sussex, United Kingdom, BN1 2RE
Phone number – 0800 0485 777
This privacy policy was last updated in April 2021.
Should you wish to change an appointment time or date – Any requests to cancel an appointment, or to alter the time or date, must be made with in 24 hours of the starting time of the time slot. This must be submitted by email to contact@helloreboot.com. Should the request for change/ cancellation not be submitted with in the 24 hour period, full payment for the service must still be made.
Refunds – No payments are taken from the card given, until after the clean. In the event of a refund being requested, any requests for a refund must be brought to the attention of the company within 24 hours of the clean being completed. Refunds will of course be issued if the clean is not up to standard, however we reserve the right to request to revisit and rectify any issues before issuing a refund.
Returns – If any customer is unhappy with the quality of the service we are always happy to revisit to rectify any issues. The issues must be raised with us with in 24 hours of us completing the service.
